Effective Date: 14 September 2025

Company: ClayMate

Website: www.myclaymate.com 

Platform: app.myclaymate.com 

Contact: admin@myclaymate.com | +353 871 854 773

1. Introduction

This Privacy Policy explains how ClayMate collects, uses, and protects personal data. We respect your privacy and are committed to handling your data in a secure and lawful way, in accordance with the General Data Protection Regulation (GDPR) and relevant Irish data protection laws.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Contact Information – such as your name, email address, and phone number

• Business Information – such as your company name, job title, and request details

• Usage Data – such as your interactions with our website or platform

• Device and Technical Data – including IP address, browser type, and cookies

• Payment Information – processed securely via our third-party payment provider

We only collect the minimum necessary data to operate and improve our service.

3. How We Collect Your Data

We collect data when you:

• Visit our website or platform

• Submit forms or requests

• Communicate with us by email or phone

• Use our platform features

• Interact with our ads, emails, or other marketing content

We may also collect data automatically via cookies, pixels, and tracking technologies.

4. Why We Use Your Data

We process your data to:

• Provide and deliver our services

• Manage your account and requests

• Communicate with you about your projects

• Improve our website, platform, and user experience

• Run analytics and measure performance

• Send relevant marketing or service-related messages

• Comply with legal obligations

We rely on lawful bases including contractual necessity, legitimate interests, and consent (where applicable).

5. Use of Cookies & Tracking

We use cookies and similar tracking technologies to:

• Understand how visitors use our website

• Improve performance and usability

• Personalize marketing and retargeting campaigns

You can control or disable cookies in your browser settings at any time.

6. Sharing Your Data

We may share your data with trusted third-party service providers who help us operate our business. These include:

• Payment processors

• CRM and client support platforms

• Marketing and analytics providers

• Automation and integration tools

• Cloud storage and hosting services

All third parties are required to comply with data protection laws and handle your data securely. We do not sell your personal data.

7. International Data Transfers

As we work with global partners and tools, your data may be transferred outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. If you cancel your account or request deletion, we will erase or anonymize your data unless there is a legal reason to retain it.

9. Your Rights (Under GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten")

• Restrict or object to processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Irish Data Protection Commission (DPC)

To exercise your rights, contact us at admin@myclaymate.com.

10. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss. However, no system is completely secure, and you use our services at your own risk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated via email or in-app notifications.

Last updated: 14 September 2025